There are customer service options other than your local branch, though they’re probably the friendliest. Save going back to the local branch again (where I think they’ll laugh at me over three fricking emails), I’m out of ideas. It’s making me worry that the account is going rogue.
I’m now out of ideas on how to get Chase to stop emailing me, as I’ve done everything I can as far as their system is concerned. He even changed my profile to “Do not contact, ever” to try and stop the emails. The Chase representative showed me that my accounts were well and truly closed, and just waiting to be purged from the system – the savings account was already gone. Then, I got a second email, and after seeing all the stories on the site about accounts being reopened with the owners unaware, I went down to my local branch. I figured the first email could be a fluke, so I didn’t worry too much about it. This wouldn’t be a problem, except that I closed the checking and savings account I had with them a year and a half ago and moved to a local credit union. Three times over the last month, I’ve received emails from Chase. I have a situation that I need some help with. She was afraid that it has gone zombie: that is, that it’s been mysteriously re-opened without her permission to make unwanted payments and devour her credit score. But she’s getting e-mails as if she still had accounts there, and she closed hers more than a year ago. They’re not spam, exactly: she used to be a customer. To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review Bank of America Online Privacy Notice and our Online Privacy FAQs.( Digiart2001 | jason.kuffer)Elizabeth wishes that Chase would stop sending her emails. These ads are based on your specific account relationships with us. In addition, financial advisors/Client Managers may continue to use information collected online to provide product and service information in accordance with account agreements.Īlso, if you opt out of online behavioral advertising, you may still see ads when you log in to your account, for example through Online Banking or MyMerrill. If you opt out, though, you may still receive generic advertising. If you prefer that we do not use this information, you may opt out of online behavioral advertising.
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